FAQs
What makes Dr. Comfort shoes different?
Dr. Comfort shoes are specially designed to fit the diabetic foot. They feature extra width and depth in the toe box and forefoot to relieve pressure from key areas of the foot.
Who are your shoes intended for?
Our shoes were originally designed for the diabetic patient; however, non-diabetics will also benefit from wearing our products.
What shoes are recommended for my foot condition?
Dr. Comfort manufactures several different styles of shoes designed for specific foot complications. Please click here to e-mail your fitting questions.
How do your shoes fit?
Dr. Comfort shoes are made according to the American Lasting Standards and should fit true to size. For more information, please contact your representative, or click here to e-mail us.
How many styles do you make?
Dr. Comfort currently offers 17 different men’s styles and 19 different women’s styles in a variety of colors. Dr. Comfort is continually improving our product line, see our current collection.
What sizes are your shoes available in?
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Our shoes are available in sizes 5 1/2 -10 & 11 in all women’s styles, with select styles available in size 10 1/2 and 12. Women’s widths range from A to EE in all styles and AA in select styles in sizes 8 - 11.
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Men’s shoes range from 7 1/2 - 12, 13, and 14 in all styles, with select styles available in size 15. Men’s widths range from B to EEEE in all styles.
What are your shoes made of?
Dr. Comfort uses full grain leather uppers on most of the styles in our collection. The Annie, Brian, Douglas and Betty styles are made from Lycra, a breathable, stretchable material. The Lily, Justin Chestnut, Merry Jane Blue, Merry Jane Tan, LuLu Blue, Kristin Tan, and Kristin Blue styles are made from nubuck, a buffed leather similar to suede. We feature full leather linings in all of our shoes, with the exception of our athletic line which utilizes a cotton lining.
Do all your shoes fit the same?
Yes and No. Dr. Comfort uses one type of construction for all men’s shoes and two types, Euro and Standard, for ladies shoes. The material used and design of the shoe may affect the way our shoes fit your feet.
What is the difference between Euro and Standard constructed shoes?
Our Euro construction is narrower and more tapered in the toe box while our Standard construction has a generally more rounded feel.
Which styles are Euro Construction?
The styles featuring the Euro construction are: Betsy, Betty, Kristin, Lilly, Lulu, Move Spirit, Spirit Plus, Walk, Victory, and Victory Plus. All other styles feature our Standard Construction.
How do I minimize heel slippage?
The best way to minimize heel slippage is to order a lace shoe. There are different lacing techniques which can help reduce heel slippage. If Velcro closure is your only option, we suggest placing a tongue pad, available at no charge, under the tongue of the shoe to help reduce heel slippage. Dr. Comfort does not recommend the use of heel grippers, especially with diabetic patients.
Are your shoes or boots OSHA/ANSI certified?
Dr. Comfort shoes do not have certification from either OSHA or ANSI.
How much do your shoes weigh?
Our shoes range in weight from 1.4 lbs. – 2.5 lbs per pair with inserts. Please see the individual style page for shoe weights.
What types of inserts do you sell?
Dr. Comfort currently sells 3 types of inserts: Our gel insert is recommended for pure comfort of non-diabetic patients. If you are treating a diabetic, Dr. Comfort suggests either a standard heat-moldable or custom made insert based on medical necessity, both of which qualify for reimbursement under Medicare.
What are your inserts made of?
Dr. Comfort’s new gel insert is made of a proprietary base material with gel in the heel and metatarsal area, middle layer of p-cell, and a leather-like top cover. Our Medicare reviewed heat moldable inserts are made according to A5512 specifications using an EVA base and P-Cell cover.
Who do you use for your shipping?
Dr. Comfort uses UPS for all of its domestic and international shipping needs. USPS service is available upon request.
Do Dr. Comfort shoes automatically come with inserts?
No, Dr. Comfort shoes come without an insert unless specifically requested when ordering. The only exception to this rule occurs when an order form arrives with no mark in the insert area. In this case, three pairs of heat moldable inserts are automatically included and package pricing is applied. These inserts may be returned for full credit if not required for the patient, provided they have not been heat molded.
How long does it take to process and ship orders?
Typically, all orders for shoes and heat moldable inserts are processed within 24 business hours and ship within 48 business hours. Laboratory orders may take up to 5 business days depending on the complexity of the work requested.
What forms of payment do you accept?
Dr. Comfort accepts payments via Visa, MasterCard, American Express, and Discover credit cards. In addition, we accept FEE FREE ACH/Check-by-Phone and traditional mailed payments to our lockbox at:
Dr. Comfort
Dept. #5285
P.O. Box 3090
Milwaukee, WI 53201-3090
What is your return policy?
Dr. Comfort will allow shoes to be returned for any reason within 60 days of date of shipment, except where shoes are modified, i.e. lifts, wedges, stretching, etc. All returns must be accompanied by a Shoe Return Form. A master copy and instructions are in Section 5 of your manual. Credit will be issued after we receive and inspect the shoes. Any shoe returned without proper documentation will be subject to a $10.00 processing fee. Returned split pairs of shoes and inserts will receive credit for the list price only. The surcharge is non-refundable.
Credit will not be given on custom-made products such as toe fillers, modified shoes, and custom made (A5513) inserts. The only exception to this is in the case of patient death, in which case Dr. Comfort will grant credit in the amount of 50% of the list price for the custom item.
For products returned beyond the 60 day window, Dr. Comfort will grant credit on a case-by-case basis. Please contact Dr. Comfort before returning them to obtain authorization. Shoes exhibiting excessive wear or abuse will NOT be credited.
Per DMERC policy: If shoes are returned for credit, you must refund any payment Medicare has made regarding those returned shoes.
How do I return Dr. Comfort shoes/inserts?
Dr. Comfort provides prepaid UPS labels for the purpose of returning merchandise. You may print them from here. Login with username: drcomfort and password: drcomfort. Please estimate 4 lbs per pair of shoes and 1 pound per biofoam you are sending. You may also request that printed labels be mailed to you by calling 1-800-556-5572. Place the label on the items you wish to return and hand them off to a driver, UPS dropbox, or UPS Store. Trip charges will apply if UPS is called for a special pickup.
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Click here to learn more about diabetes and how to best manage it. |
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